Terms of service

Petsza Legal & Customer Agreement

Terms of Service

Happy Pets, Happier Lives.

Welcome to Petsza! These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

Throughout this website, the terms “we,” “us,” and “our” refer to Petsza.

By accessing our website or making a purchase, you agree to these Terms, our Privacy Policy, Refund & Return Policy, and Shipping Policy.

Secure Shopping  |  Customer Protection  |  Transparent Policies

Welcome to Petsza

At Petsza, we are dedicated to providing quality pet products and a convenient online shopping experience for customers across the United States.

Our goal is to help pet owners find products that support their pets’ comfort, happiness, and everyday needs.

These Terms explain your rights and responsibilities when shopping with us.

Please read them carefully before placing an order.

1. Eligibility and Account

By using our website, you confirm that you are at least 18 years old or are using our services with the permission and supervision of a parent or legal guardian.

When creating an account or placing an order, you agree to:

• Provide accurate and complete information.
• Maintain the security of your account credentials.
• Accept responsibility for activities conducted through your account.
• Notify us immediately of unauthorized account activity.

We reserve the right to suspend accounts involved in fraudulent activity or violations of these Terms.

2. Products and Availability

Petsza offers a selection of pet accessories, supplies, and everyday essentials.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and prices are accurate.

However:

• Product colors may vary slightly depending on your device.
• Product availability may change without prior notice.
• Product specifications and packaging may vary.
• We reserve the right to correct product information errors.

Customers are responsible for checking product dimensions, descriptions, and suitability before purchasing.

Always supervise pets when using products that require supervision and follow applicable product safety instructions.

3. Orders and Purchases

By placing an order through Petsza, you agree to provide accurate billing, payment, and shipping information.

After completing checkout, you will receive an order confirmation email.

We reserve the right to decline or cancel orders for legitimate reasons, including:

• Product unavailability.
• Incorrect pricing information.
• Payment processing issues.
• Suspected fraudulent transactions.
• Shipping restrictions.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

4. Pricing, Payments, and Sales Tax

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

We accept the payment methods displayed during checkout.

Applicable sales taxes are calculated and collected according to relevant U.S. state and local tax requirements.

Please note:

• Prices may change without prior notice.
• Applicable taxes are displayed during checkout.
• Promotions and discount codes may have additional conditions.
• All payments must be authorized by the payment method holder.

We use supported payment processing services to facilitate secure transactions.

5. Shipping and Delivery

Petsza offers shipping services to eligible destinations within the United States.

Free shipping is available on all eligible U.S. orders, in accordance with the shipping offers displayed on our website.

Order processing times and delivery estimates may vary depending on product availability, fulfillment location, and shipping carrier.

Customers are responsible for providing correct shipping information.

If an order cannot be shipped within the stated timeframe, we will notify the customer and provide the options required under applicable U.S. law, including the opportunity to cancel for a refund.

For more information, please review our Shipping Policy.

6. Returns, Refunds, and Exchanges

Your satisfaction is important to us.

Petsza offers a 30-Day Return Policy for eligible products.

Customers may request a return within 30 days of receiving their order, subject to our return conditions.

To qualify for a change-of-mind return:

• Products must be unused and in their original condition.
• Original packaging and accessories should be included.
• Proof of purchase must be provided.
• Returns must be requested through customer support.

Damaged, defective, or incorrect products will be handled according to our Refund & Return Policy and applicable consumer protection laws.

Approved refunds are generally issued to the original payment method within 10 business days after approval, although payment providers may require additional processing time.

For full details, please review our Refund & Return Policy.

7. Intellectual Property

All original content on the Petsza website, including our logo, branding, text, designs, graphics, and other materials, is owned by Petsza or used with authorization from its respective owners.

This content is protected by applicable United States intellectual property laws.

You may not reproduce, distribute, modify, or commercially use protected website content without permission from the relevant rights holder.

Our website is intended for lawful personal shopping and informational use.

8. Third-Party Services

Petsza may use third-party providers for payment processing, order fulfillment, shipping, website functionality, and customer support.

Our website may also include links to external websites.

Please understand that:

• Third-party services may operate under separate terms.
• External websites have their own privacy and security policies.
• Petsza does not control independent third-party website content.

We encourage customers to review applicable third-party policies before using their services.

9. Prohibited Activities and User Content

When using our website, you agree to conduct yourself lawfully and responsibly.

You must not:

• Submit false or misleading information.
• Attempt fraudulent purchases or transactions.
• Interfere with website security.
• Upload harmful software or malicious code.
• Infringe intellectual property rights.
• Use our website for unlawful purposes.

Customers may submit genuine product reviews and feedback.

By submitting reviews, you grant Petsza a non-exclusive license to display and use that content for legitimate business purposes, subject to applicable laws.

We reserve the right to moderate content that violates these Terms.

10. Disclaimer and Limitation of Liability

Petsza works to maintain an accurate, secure, and reliable shopping platform.

However, occasional technical errors, service interruptions, or product information inaccuracies may occur.

To the extent permitted by applicable law, Petsza does not guarantee uninterrupted website access or completely error-free operation.

We are not responsible for indirect or consequential losses arising from website use where such limitations are legally permitted.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded under applicable United States federal or state laws.

11. Governing Law and Consumer Rights

These Terms are governed by applicable United States federal laws and the laws of the state in which the business operating Petsza is legally established, subject to mandatory consumer protection laws and applicable jurisdictional rules.

Customers retain all rights provided under applicable federal and state consumer protection laws.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply.

We encourage customers to contact our support team first if they have questions or concerns regarding their purchase.

12. Changes to Terms of Service

Petsza reserves the right to update these Terms when necessary to reflect changes in our products, services, operations, or legal requirements.

Any updates will be published on this page.

Where required by law, we will provide appropriate notice of material changes.

We encourage customers to review these Terms periodically.

Changes will not retroactively remove rights already established under applicable law.

Still Have Questions?

Your Pet’s Happiness Matters to Us.

At Petsza, we believe that happy pets make happier lives.

We are committed to providing quality products, transparent policies, and dependable customer support to pet owners across the United States.

Thank you for choosing Petsza and being part of our pet-loving community.

Petsza – Happy Pets. Happier Lives. 🐾

Last Updated: October 27, 2026