Refund policy

Petsza Customer Care

Refund & Return Policy

Happy Pets, Happier Lives.

At Petsza, your satisfaction and your pet’s happiness are our priorities. We want every shopping experience to be simple, enjoyable, and worry-free. If something isn’t quite right with your purchase, we’re here to help with a fair and transparent return and refund process.

30-Day Returns  |  Easy Process  |  Dedicated Support

Our Return Promise

We understand that sometimes a product may not be the perfect fit for your furry companion. That’s why Petsza offers a 30-day return policy for eligible purchases.

Our goal is to make returns as straightforward as possible while ensuring a positive shopping experience for every pet parent.

1. 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To qualify for a return:

• The item must be unused and in its original condition.
• The product must include all original tags, accessories, and packaging.
• You must provide your order number, receipt, or proof of purchase.
• The item must meet our return eligibility requirements.

To begin a return, please contact us at bsabbir15@gmail.com with your order number and reason for returning the product.

Our support team will review your request and provide return instructions if your return is approved.

Please do not send items back without first contacting our customer support team.

2. Damaged, Defective, or Incorrect Items

We carefully select our products to provide the best possible experience for you and your pets.

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• A clear description of the issue.
• Photos of the product and packaging, if available.

After reviewing your request, we will work with you to arrange an appropriate replacement, return, or refund.

3. Non-Returnable Items

For hygiene, health, and safety reasons, certain items may not be eligible for return unless they arrive defective, damaged, or incorrectly supplied.

These may include:

• Used pet grooming brushes and grooming tools.
• Opened or used pet dental care and hygiene products.
• Personalized or custom-made products.
• Gift cards.
• Items marked as final sale where legally permitted.

If you’re unsure whether a particular item qualifies for a return, please contact our support team before sending it back.

These exclusions do not affect any rights you may have under applicable consumer protection laws.

4. Exchanges

We want you to find the right products for your pets.

If you’d like to exchange an eligible item for a different color, size, or variation, please contact our customer support team.

Exchanges are subject to product availability and return eligibility.

For a faster resolution, we may recommend returning your original item and placing a new order after your return is approved.

5. Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at bsabbir15@gmail.com

6. Return Shipping Costs

Return shipping arrangements and costs depend on the reason for your return.

• Damaged, defective, or incorrect items: Petsza will cover reasonable return shipping costs when required under our policy or applicable law.
• Change of mind or personal preference: Customers are responsible for return shipping costs unless otherwise agreed or required by law.

Any applicable shipping charges will be explained before your return is finalized.

7. Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

We’ll do our best to accommodate your request before your order is processed or shipped.

Once your order has been dispatched, cancellation may no longer be possible. However, you may still request a return in accordance with this policy.

8. International Returns

For orders shipped internationally, return procedures may vary depending on your location.

Customers may be responsible for applicable customs charges, duties, or other return-related expenses unless otherwise required by law.

Please contact our support team before arranging an international return so we can provide the appropriate instructions.

9. Your Consumer Rights

Nothing in this policy limits or excludes your rights under applicable consumer protection laws.

Where local laws provide additional cancellation, return, refund, or replacement rights, those rights will apply.

Still Have Questions?

Your Pet’s Happiness Matters to Us.

At Petsza, we believe that caring for pets also means taking care of the people who love them.

Thank you for choosing Petsza and trusting us with your pet care needs.

Petsza — Happy Pets, Happier Lives. 🐾

Last Updated: October 27, 2026