Privacy policy

Petsza | Privacy & Data Protection

Privacy Policy

Happy Pets, Happier Lives.

Last Updated: October 27, 2026

At Petsza, we believe that caring for pets also means caring for the people who love them. Protecting your privacy and personal information is an important part of building a safe, transparent, and trustworthy shopping experience.

This Privacy Policy explains how Petsza (“we,” “us,” or “our”) collects, uses, shares, stores, and protects your personal information when you visit our website, https://petsza.com, purchase our products, create an account, or interact with our services.

Transparency  |  Data Protection  |  Customer Trust

Our Privacy Commitment

Your trust matters to us.

At Petsza, we strive to handle personal information responsibly and provide clear explanations of how customer data is processed.

We collect and use personal information to operate our online store, fulfill orders, support customers, improve our services, and communicate with you.

This policy also explains the privacy rights and choices that may be available to you under applicable laws.

1. Personal Information We Collect

When you visit Petsza or use our services, we may collect the following categories of personal information:

Contact Information

• Full name
• Email address
• Phone number
• Billing address
• Shipping and delivery address

Order and Transaction Information

• Products purchased
• Order details and purchase history
• Payment status and transaction identifiers
• Shipping and delivery information
• Returns, exchanges, and refund requests

Payment Information

Payments are processed through Shopify and our available payment service providers.

Depending on your chosen payment method, our payment partners may process payment card information, billing details, and transaction verification data.

Petsza does not need to directly store your complete payment card details to fulfill your order.

Account Information

• Account login information
• Saved addresses
• Shopping preferences
• Account activity

Device and Browsing Information

• IP address
• Browser type
• Device information
• Website activity
• Cookies and similar technologies
• Pages viewed and product interactions

Customer Communications

• Customer support requests
• Emails and messages
• Product feedback
• Reviews and ratings

We collect information only where it is relevant to our business activities and permitted by applicable law.

2. How We Collect Personal Information

We may obtain personal information through the following sources:

Directly From You

When you place an order, create an account, subscribe to our newsletter, submit a review, or contact customer support.

Automatically Through Our Website

When you browse Petsza, certain technical information may be collected through cookies, analytics tools, and similar technologies.

From Service Providers

We may receive relevant information from Shopify, payment processors, shipping providers, and other companies that help us operate our store.

From Marketing and Advertising Partners

Where applicable and permitted, we may receive information relating to advertising performance, customer interactions, and marketing campaigns.

3. How We Use Your Personal Information

We may use the information we collect for the following purposes:

Order Processing and Fulfillment

To process purchases, confirm orders, manage payments, arrange shipping, and handle returns or refunds.

Customer Support

To answer questions, resolve issues, and provide assistance related to purchases and our products.

Personalized Shopping Experience

To improve website navigation, recommend relevant products, and make your shopping experience more convenient.

Marketing and Promotions

To send newsletters, promotional offers, product updates, and other marketing communications where permitted by law.

You can unsubscribe from promotional emails at any time using the unsubscribe link provided.

Website Analytics and Improvements

To understand how customers use our website, evaluate product performance, and improve our services.

Security and Fraud Prevention

To identify suspicious transactions, prevent unauthorized activity, and protect our customers and business.

Legal Compliance

To meet applicable legal obligations, respond to lawful requests, and maintain required business records.

Where required, we rely on an appropriate legal basis, such as contractual necessity, consent, legitimate interests, or compliance with legal obligations.

4. How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business.

These may include:

Shopify

Our online store is powered by Shopify, which provides ecommerce infrastructure, checkout functionality, and related services.

Payment Service Providers

To securely process payments, verify transactions, and manage refunds.

Shipping and Delivery Partners

To prepare, ship, track, and deliver customer orders.

Customer Review Services

We may use Judge.me to collect, manage, and display customer product reviews. Information submitted through review forms may be processed by Judge.me and displayed publicly depending on the review settings.

Analytics and Marketing Providers

Where enabled, these providers may help us understand website traffic, measure advertising performance, and deliver relevant promotions.

Legal and Regulatory Authorities

We may disclose information where required by applicable laws, lawful requests, or legal proceedings.

Business Transfers

If Petsza undergoes a merger, acquisition, restructuring, or sale of business assets, relevant personal information may be transferred as part of that process, subject to applicable law.

We do not disclose personal information to unrelated parties without a legitimate business or legal purpose.

Certain advertising-related disclosures may be considered a “sale” or “sharing” of personal information under applicable privacy laws, even when no money is exchanged. Where required, we provide applicable notice and opt-out choices.

5. Cookies and Tracking Technologies

Petsza may use cookies and similar technologies to support website functionality and improve customer experience.

These technologies may include:

Essential Cookies

Help operate core website features, including cart functionality, checkout, security, and account access.

Analytics Cookies

Help us understand website traffic and how visitors interact with our store.

Preference Cookies

May remember certain settings and preferences to improve convenience.

Marketing Cookies

Where enabled, may support advertising measurement and personalized promotions.

You can manage cookies through your browser settings and, where available, our website’s cookie preferences.

Where required by law, we request consent before using non-essential cookies.

Disabling certain cookies may affect some website functionality.

6. Data Security and Protection

Protecting your information is important to Petsza.

We use Shopify and selected service providers to help operate our store and support appropriate safeguards for personal information.

We aim to apply reasonable administrative, technical, and organizational security measures designed to reduce unauthorized access, disclosure, misuse, or alteration of personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete purchases and provide services.
• Maintain customer accounts.
• Process returns and refunds.
• Comply with tax, accounting, and legal requirements.
• Resolve disputes.
• Maintain records required for legitimate business purposes.

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer needed, we take appropriate steps to delete, anonymize, or securely retain it where required by law.

8. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have the right to:

Access Your Information

Request information about the personal data we maintain about you.

Correct Your Information

Request corrections to inaccurate or incomplete personal information.

Request Deletion

Ask us to delete eligible personal information, subject to applicable legal exceptions.

Data Portability

Request a copy of certain personal information in a portable format where required by law.

Marketing Preferences

Unsubscribe from promotional emails or withdraw marketing consent where applicable.

Opt Out of Certain Data Sharing

Request that certain personal information not be used or disclosed for targeted advertising or other activities covered by applicable privacy laws.

Withdraw Consent

Where processing is based on your consent, withdraw that consent at any time, subject to applicable legal limitations.

To exercise an applicable privacy right, contact us using the information provided below.

We may need to verify your identity before processing certain requests.

We will respond within the timeframe required by applicable law.

9. Children’s Privacy

Petsza’s online store is intended for general shopping audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If a parent or guardian believes that a child has provided personal information improperly, they may contact us to request appropriate action.

10. International Data Transfers

Because Petsza uses Shopify and may use other international service providers, personal information may be processed, stored, or accessed in countries outside your location.

These countries may have different privacy and data protection laws.

Where required, we or our service providers use appropriate safeguards for international transfers of personal information.

11. Third-Party Websites and Services

Our website may include links to third-party websites, payment providers, social media platforms, or other external services.

These services operate under their own privacy policies and practices.

Petsza is not responsible for the privacy practices of independently operated third-party websites.

We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices.
• Website features and services.
• Technology and service providers.
• Privacy and data protection requirements.
• Applicable laws and regulations.

When we make changes, we will update the “Last Updated” date at the top of this page.

Where required by law, we will provide additional notice of significant changes.

Still Have Questions?

We’re Here to Help! 🐾

At Petsza, we value transparency, customer confidence, and responsible data handling.

If you need more information about how your personal information is collected, used, or protected, please reach out to our support team.

Thank you for trusting Petsza with your shopping experience.

Petsza — Happy Pets, Happier Lives.